Despatch & Delivery InformationAll orders received before 2pm Monday - Fridays will be despatched same day (unless otherwise stated). Orders received after these times will be sent the next working day. We only despatch complete orders so if any of the items you purchase show 4 - 7 working days delivery then this will be the delivery time for the entire order unless you opt for the DPD shipping option. Please note that the cut-off point for DHL orders is 14:00 for same day despatch (this does not apply to OEM part orders).
Please note Saturdays, Sundays and Bank Holidays do not count as a working day for despatch or delivery.
Should you not receive your item within the specified time, please contact us through the email support and we will look into this for you, however we would ask you to please allow suitable time for delivery as delays in the delivery process can occur i.e. weather conditions, holidays etc.
Please note, in all circumstances, once goods leave our premises, the service passes over to Royal Mail or other selected service so we would ask you to please understand that missed deliveries, lost parcels, damaged items etc. are beyond our control and we will do everything we can to assist you and make sure you get a replacement as soon as possible.
Please note courier service (DPD) is only available for mainland UK and excludes all UK islands and Northern Ireland. If you select courier service or this service is as standard we will downgrade to Royal Mail and we will not be able to guarantee the next day delivery. Please also note that courier deliveries to the Highlands can be a 2-day delivery service.
Products can be located in either the UK or German warehouse. To find out the delivery time of the item you are ordering please click on the "details" tab, where the delivery information will be given. For items in stock in the UK the delivery time will show 1-2 working days, and for items in stock in Germany the delivery time will show 4-7 working days. If ordering items “only” in the UK the order will leave the same day if processed before 2pm. You will receive email updates on the process of your order.
Important Notice - OEM Parts
When ordering any parts from the OEM parts categories, orders have to come direct from the factories and then onto the warehouse in Germany to be forwarded on to us in the UK. We will then send the order onto you. We try and make the process as fast and efficient as possible but please be aware that OEM parts orders are likely to take at least 1-2 weeks from the point of order so please keep this in mind when ordering as we have no way of speeding this up.