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SHIPPING POLICY

Royal Mail Delivery

All orders sent with Royal Mail will be sent 1st class recorded delivery, please allow 1-3 working days for delivery (this guideline is supplied by Royal Mail).

If nobody is in to sign for the delivery then a calling card should be left with details for you to contact and re-arrange delivery or collect your item from your local depot.

Please do not send us any delivery instructions for Royal Mail, as we are unable to pass these instructions to Royal Mail.

Failed deliveries that are not collected or delivery re-arranged will be returned to us after 7-10 days, for us to re-send the item you will be required to pay the P&P amount again.

Interlink Express Courier Services

For larger items, or if you have selected this method we will use Interlink Express Courier Services, this service is next working day delivery (mainland UK only). Please note that although the next day delivery success rate is 99%, but unfortunately from time to time there can be a delay due to courier issues.

We will provide you with tracking information for you to check the status of your parcel. If you provide us with a mobile telephone number on your order you will receive text confirmation with a 1-hour time window.

Deliveries by Interlink require a signature as proof of delivery, if nobody is in at the time of delivery, a calling card will be left and you will be able to re-arrange delivery or collection from your local depot at no extra charge.

Failed deliveries that are not collected or delivery re-arranged will be returned to us after 7-10 days, for us to re-send the item you will be required to pay the P&P amount again.

Please note courier service is only available for mainland UK and excludes all UK islands and Northern Ireland. If you select courier service or this service is as standard we will downgrade to Royal Mail due to the expense. Please also note that courier deliveries to the Highlands can be a 2-day delivery service.
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01384 265356
01384 265356